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To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. Items that have been damaged, altered, or show signs of wear cannot be returned. You must initiate the return process within 30 days of receiving your order. If the return request is made after this period, we may not be able to process your return.
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please ensure that you provide accurate information to avoid delays in processing your request.
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund within 14 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Some items may be non-returnable due to hygiene reasons or other restrictions. These may include items that have been opened or used. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide you with the necessary information regarding the returnability of specific items.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as promptly as possible. Please allow up to 48 hours for a response during business days.
